Terms of Service

By signing up for or using AviationAlley ("the Service"), the organization on the account ("Customer") agrees to these Terms. Individuals using the Service on behalf of an organization confirm they have authority to bind that organization.

AviationAlley provides a hosted multi-tenant SaaS platform for FAA Part 142 flight simulator training centers, including (but not limited to) simulator scheduling, trainee records, compliance tracking, work order management, inventory tracking, billing tools, and a public REST API.

We may improve, add, or remove features at any time. We will give reasonable notice before removing a feature Customer is actively relying on.

• Subscription tiers and pricing are listed at https://aviationalley.com/#pricing.
• Subscriptions are billed in advance, monthly or annually depending on the plan selected.
• Plans renew automatically until cancelled. Customer may cancel at any time; cancellation takes effect at the end of the current term.
• Fees are non-refundable except where required by law.
• Late payments may result in suspension of the workspace.
• Third-party processing fees (e.g., Stripe card fees on Customer's invoices to its own clients) are paid by Customer to those processors directly.

We offer a 30-day free trial limited to 3 simulators. Trial data is retained and converts to a paid workspace if Customer subscribes within 30 days after trial end; otherwise it may be deleted.

Customer agrees not to:

• Use the Service to violate any law, FAA regulation, or third party's rights.
• Reverse-engineer, decompile, or circumvent rate limits on the Service or REST API.
• Resell access to the Service without a written reseller agreement.
• Use the Service to send spam, phish, or distribute malware via integrated webhook URLs or email features.
• Upload data Customer does not have the right to upload (including but not limited to copyrighted training materials Customer doesn't license).

Customer retains all rights, title, and interest in data uploaded to the workspace ("Customer Data"). Customer grants AviationAlleya limited license to host, process, transmit, back up, and display Customer Data solely to provide the Service.

Customer is responsible for the accuracy of records they upload (training records, compliance items, etc.) — those are the source of truth for Customer's FAA recordkeeping obligations, and AviationAlleydoes not validate them against FAA standards.

Privacy practices are described in the Privacy Policy.

Each party will protect the other's non-public business information disclosed under the agreement using at least the same care it uses for its own confidential information, and not less than reasonable care.

We target 99.9% monthly uptime, excluding scheduled maintenance (announced in advance) and force majeure. We are not liable for outages caused by upstream providers (hosting, database, email, SMS, payment processors).

Status and incident history live at the in-app status feed and in the operator's email inbox for high-severity incidents.

We may suspend or terminate the Service for material breach of these Terms, non-payment, or activity that endangers the platform or other operators. We will give reasonable notice and an opportunity to cure where possible.

On termination Customer can export its data for up to 30 days. After that, data may be deleted per the schedule in the Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AviationAlleyDOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

AviationAlley IS NOT A LAW FIRM AND NOT AN FAA APPROVAL AUTHORITY. NOTHING IN THE SERVICE IS LEGAL ADVICE OR A SUBSTITUTE FOR FAA INSPECTION AND APPROVAL.

EXCEPT FOR INDEMNIFICATION OBLIGATIONS OR BREACH OF CONFIDENTIALITY, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE FEES CUSTOMER PAID AviationAlley IN THE 12 MONTHS PRECEDING THE CLAIM.

Customer will defend and indemnify AviationAlley against third-party claims arising out of Customer's misuse of the Service, Customer Data, or breach of these Terms. AviationAlleywill defend and indemnify Customer against third-party claims that the Service (as provided and used per these Terms) infringes a third party's IP.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Disputes will be resolved exclusively in the state or federal courts located in Delaware, except either party may seek injunctive relief in any competent jurisdiction.

We may update these Terms from time to time. We'll update the "Last updated" date and notify operator admins by email when material changes are made. Continued use after a change constitutes acceptance.

Questions about these Terms? support@aviationalley.com.